🚀 Product Support Technician – Heavy Equipment | Hands-On. High Impact. Big Opportunities!

Take your career to the next level with XCMG Canada Ltd. We’re looking for a Product Support Technician to join our team in Stony Plain, Ab. and make a real impact in the General Construction Industry – Heavy Equipment sector. If you thrive on solving problems, getting your hands dirty, building strong relationships, and keeping equipment running at its best, this is your chance to shine!

🔧 What You’ll Do

✅ Be the go-to expert for troubleshooting, training, and dealer support.

✅ Build strong partnerships with dealership service teams and factory reps.

✅ Lead pre-delivery inspections (PDI) and ensure top-quality equipment readiness.

✅ Create engaging training materials and deliver hands-on sessions.

✅ Manage warranty processes and drive product improvement programs.

✅ Travel to customer sites to provide technical support, programming, and repairs.

✅ Ensure health & safety compliance, from toolbox talks to inspections.

🔍 What You Bring

✔️ Red Seal Heavy Duty Technician certification or equivalent experience.

✔️ 5+ years as a Service Technician in construction equipment.

✔️ Deep industry knowledge and experience with dealership service operations.

✔️ Strong troubleshooting, organizational, and leadership skills.

✔️ Proficiency in Microsoft Office (safety training is a bonus!).

✔️ Flexibility to travel and adapt to changing schedules.

💰 What We Offer

🚗 $1,000/Month Vehicle Allowance

🩺 100% Employer-Paid Health & Life Insurance

🌴 11 Paid Holidays + 6 Paid Personal Days + 15 Vacation Days

🥾 $400 Annual Work Boot Allowance + $400 for Prescription Safety Glasses (every 2 years!)

📚 Company-Sponsored Training & Career Development

👕 Casual Dress Code – We’ll Supply the Shirt!

🚀 A Dynamic, Supportive Work Environment

📆 Work Schedule & Physical Requirements

⏰ Monday–Friday | 8:30 AM – 5:00 PM (40 hours/week)

🏋️‍♂️ Ability to lift and manage up to 50 lbs

📩 Ready to Join Us? Apply Today!

Make your next move count with XCMG Canada Ltd. If you’re legally entitled to work in Canada and ready to be a key player in the industry, we want to hear from you!

👉 Let’s build something extraordinary together! 💪