XCMG Canada Ltd. is growing, and we’re looking for a dynamic Product Support Technician to join our team in the General Construction Industry – Heavy Equipment sector. If you’re a hands-on professional who thrives on building strong relationships, troubleshooting technical challenges, and contributing to client success, this role is your opportunity to make a real impact.

Why This Role Matters

As a vital member of our team, you’ll travel to dealer and customer locations, offering training, programming, and troubleshooting expertise. You’ll be instrumental in creating meaningful partnerships, ensuring smooth operations, and boosting customer satisfaction. Reporting to the Vice President of After Sales, your work will directly influence the success of our growing dealer and rental house network.

What Makes You a Great Fit

We’re looking for a detail-oriented problem-solver who excels at communication and thrives in a collaborative environment. If you’re a natural leader passionate about fostering a positive work culture and driving continuous improvement, we can’t wait to meet you!

What You’ll Enjoy

At XCMG Canada Ltd., we believe in rewarding your hard work with a robust package:

• Competitive Compensation: $100,000–$105,000 annually.
• Vehicle Allowance: $1,000/month.
• Comprehensive Health Coverage: 100% company-paid Extended Health Care premiums.
• Time Off: 15 paid vacation days, 11 paid holidays and 6 personal days each year.
• Work Gear Allowance: Up to $400/year for CSA-approved work boots and $400 every two years for prescription safety glasses.
• Training & Development: Company-sponsored learning opportunities.
• Casual Dress Code: We’ll even provide you with a great-looking shirt!
• On-Site Parking: Start your day stress-free.

Your Key Responsibilities

• Build and maintain strong partnerships with dealership service and factory teams.
• Provide hands-on troubleshooting assistance and technical support.
• Lead pre-delivery inspections (PDI) and create engaging training materials.
• Deliver training to dealership service personnel and collaborate with factory engineers.
• Manage warranty processes and implement product improvement programs.
• Travel to dealer and customer sites to perform training, programming, and troubleshooting.
• Develop and maintain a failure analysis process for dealers.
• Ensure compliance with all health and safety requirements.

What You Bring

• Experience: Red Seal Heavy Duty Technician certification or equivalent, with at least 5 years as a Service Technician.
• Knowledge: Expertise in the General Construction Industry and dealership service operations.
• Education: Post-secondary diploma or relevant technical training.
• Tech Skills: Proficiency in Microsoft Office Suite; WHMIS and safety training are assets.
• Leadership: A passion for problem-solving, organization, and customer service excellence.
• Adaptability: Flexibility to travel and adjust hours as needed.

Physical Requirements

• Standard schedule: Monday to Friday, 8:30 AM – 5:00 PM (40 hours/week).
• Ability to lift and manage up to 50 pounds.

Why Join Us?

At XCMG Canada Ltd., we value innovation, growth, and collaboration. We’re excited to welcome a motivated professional who will contribute to our success and help us shape the future of the General Construction Industry.

Ready to Apply?

If you’re legally entitled to work in Canada and eager to take on this exciting challenge, apply today! While we appreciate all applicants, only those selected for an interview will be contacted.

Let’s build success together!