Step into 2025 with an exciting opportunity to make an impact! XCMG Canada Ltd. is on the lookout for a hands-on, enthusiastic, and driven individual to join our growing team in Hamilton, ON. As our new Product Support Technician, you won’t just sit behind a desk — you’ll be in the thick of it, rolling up your sleeves, tackling challenges, and driving success for our expanding network of dealers and rental houses in the MEWP sector.

About the Role

Reporting to the VP of After Sales, you’ll be the go-to person for technical support, training, and problem-solving. Whether it’s replacing hydraulic fittings, swapping summer oil for winter weight, or crawling under equipment to diagnose an issue, you’ll be a crucial player in our operations. Your expertise will directly enhance dealer relationships and customer satisfaction.

Your Responsibilities

• Build strong partnerships with dealership service teams and factory representatives.
• Provide hands-on troubleshooting and technical support.
• Lead pre-delivery inspections (PDI) and assist with parts inventory management.
• Develop engaging training materials and lead training sessions for dealership personnel.
• Manage warranty processes and implement product improvement programs.
• Travel to dealer and customer locations to perform training, programming, and repairs — even turning wrenches when needed!

What You Bring

• Red Seal Heavy Duty Technician certification or equivalent experience in the construction equipment industry.
• At least 5 years of experience as a Service Technician with a focus on heavy equipment or MEWP.
• Familiarity with dealership service operations and technical documentation.
• Strong organizational skills, excellent problem-solving abilities, and a customer-first mindset.
• WHMIS and safety training (an asset).
• Knowledge of Microsoft Office; French language skills are a bonus.
• Willingness to travel and flexibility to work varied hours.

What We Offer

At XCMG Canada Ltd., we believe in rewarding your hard work with a competitive and comprehensive package:

• Salary: $100,000–$105,000 per year.
• Vehicle Allowance: $1,000/month.
• Health Benefits: 100% company-paid Extended Health Care premiums, plus life insurance.
• Work Gear Allowance: Up to $400/year for CSA-approved work boots and $400 every two years for prescription safety glasses.
• Time Off: 15 vacation days, 6 personal days, and 11 paid holidays annually.
• Training: Company-sponsored opportunities to enhance your skills.
• Workplace Perks: On-site parking, a casual dress code (yes, we’ll supply the shirts!), and a lively, supportive team environment.

Your Core Competencies

• A strong commitment to safety and adherence to workplace regulations.
• High ethical standards and professionalism.
• Exceptional teamwork and customer service skills.
• A proactive approach to learning and improving.

Physical Requirements

• Ability to lift and manage up to 50 pounds.
• Standard schedule: Monday to Friday, 8:00 AM – 4:30 PM (hours may vary based on operational needs).

Why Join Us?

At XCMG Canada Ltd., you’ll find more than just a job — you’ll find a team that values innovation, growth, and collaboration. This is your chance to play a pivotal role in the MEWP sector while developing your skills and career in a supportive and dynamic environment.

Ready to Apply?

If you’re ready to roll up your sleeves and make 2025 a year of growth and success, apply now!

Please note: You must be legally entitled to work in Canada. We appreciate all applications, but only candidates selected for an interview will be contacted.

Let’s build something extraordinary together!